Frequently Asked Questions

We offer full service mobile grooming in Kirkwood, Ladue, and surrounding areas of St. Louis, MO. Our services include bath & blow dry, haircuts, nail trims, and ear cleaning. We also provide specialized services like de-shed treatments , puppy grooms, and comfort grooms for senior pets.

We bring our fully-equipped mobile grooming salon to your doorstep. You don't have to worry about pick up and drop off at a salon or interactions with other dogs. Our certified groomers provide one-on-one service to your pet right outside your home in a stress-free environment.

Yes! Our groomers are certified by industry-leading training programs and have extensive experience with various breeds and temperaments. They undergo continuing education annually and are trained in pet first aid & CPR.

The duration varies depending on breed, size, and services requested. On average, grooming takes about 1-2 hours. We can provide a more accurate estimate during booking.

We currently serve Kirkwood, Ladue, and surrounding areas. If you're unsure whether we service your location, feel free to contact us!

The frequency of grooming depends on breed, coat type, and individual needs. In general, dogs should be groomed every 2-8 weeks. Our groomers can recommend a schedule that best suits your pet.

Please inform us during booking if your pet has allergies, injuries, or medical conditions. We tailor our grooming process to ensure their comfort and safety.

Yes, for the safety of your pet and our groomers, we require that all pets be up-to-date on rabies, distemper, and parvovirus vaccinations.

Yes, a pet parent must remain home and be accessible by phone throughout the entire grooming appointment. If an emergency arises, we need to be able to reach you immediately. If you are not present or reachable, you authorize Pups Mobile Spa to seek veterinary care if needed.

In the rare event of an emergency, the safety and well-being of your pet are our top priorities.

• Our salon is equipped with basic first aid supplies, and our groomers are      trained in pet CPR and first aid.
• If your pet experiences a medical emergency, we will contact you immediately.
• If we are unable to reach you, we will transport your pet to the nearest      veterinary clinic for care.
• We keep a record of your preferred veterinary office on file and will do our      best to take your pet there, if circumstances allow.

We use high-quality, professional-grade grooming products, including:

• Hypoallergenic shampoos & conditioners tailored for different coat types and sensitivities.
• Gentle, vet-approved cleaning agents for ear cleaning.

If your pet has allergies or sensitivities, please let us know beforehand so we can make the necessary accommodations.

If you suspect your dog may be highly anxious or reactive, we recommend booking a Consult Groom first. This service allows us to assess your dog’s tolerance for grooming in a low-stress environment and determine whether a full groom is possible.

Our goal is always to provide a safe and positiveexperience, but if your pet displays extreme anxiety, aggression, or stress-related behaviors that prevent us from safely completing the groom, we may need to end the service early. In such cases:

• The full rate of the scheduled service must still be paid, even if the groom is not fully completed.
• If your pet requires additional handling time or specialized techniques     due to behavioral or medical concerns, an additional handling fee of      $10-$50 may apply.
• If your pet is unable to tolerate the grooming process, we may      recommend gradual desensitization training or working with a fear-free      trainer before rescheduling.

Your pet’s well-being and safety are our top priority, and we will always do our best to make grooming a stress-free experience.

If your pet is found to have fleas or ticks, we will administer a flea & tick shampoo treatment to eliminate them and maintain salon sanitation.

• Tick treatment: An additional charge of $35-$50 applies depending on severity and pet size.
• Flea infestation: If prior notice is not provided by the client, a $200 fee will be charged to cover fumigation costs and canceled appointments.